Get Answers
Find answers to many commonly asked questions about our products, billing, delivery and customer service. If you can’t find what you’re looking for here, don’t hesitate to contact us right away. Send your requests to us via email at
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or call 1-866-217-9900.
Do patients receive a bill?
Yes. As required by Medicare, every patient that receives services paid by the Medicare program is responsible for the 20% not paid by Medicare. This amount is often covered by the patient’s secondary insurance; however, in the event the patient has no secondary insurance, they will be responsible for the balance due.
How long will it take for patients to receive their dressings?
We ship all orders via FedEx. Once we have verified the insurance coverage, we will package and send dressings directly to the patient's home. Clinicians will receive confirmation that the products were shipped.
What if a patient only needs Kerlix, Gauze and Tape? Can Advanced Tissue still supply them what is needed?
Yes, Advanced Tissue will gladly help a patient needing just Kerlix, Gauze, and Tape. Our research indicates that the retail cost of a daily change for Kerlix, Gauze, and Tape can exceed $100 for daily dressing changes. By taking advantage of our services, your patient’s out-of-pocket expense may be reduced.
Do you carry any silver dressings?
We carry a very thorough list of products including silvers. Please contact us to obtain our current product list.
Who can a patient call if there is a question?
Patients may call 866-217-9900 and speak with a customer service representative. During normal business hours, patients will have the chance to speak with a live representative for assistance.
Does Advanced Tissue take commercial insurance?
Yes, we accept most commercial insurance plans. To find out if a commercial insurance company is accepted, please call 866-217-9900 and ask for customer service.
